BankServ

·         Manage all queries logged by the various banks on BankServ

·         Action the Credit/Decline reports on BankServ up to authorize level 1

·         Attend to queries reaching SLA on BankServ

·         Attend to emailed queries received relating to BankServ

IPAQ System

·         Capturing of all card holder queries onto the system – including VISA and Mastercard

·         Identifying issues and escalating when and where required

·         Attending to any escalation of Ombudsman queries

Risk Management

·         Ensure all queries are authorized by 1st and 2nd level authorizations on BankServ

·         Ensure that the system does not allow duplicated queries

·         Escalation of any suspicious activities with regards to card holder queries