Switchboard

• Answer calls and direct to the correct person/department
• Screen spam callers
• Obtain adequate knowledge regarding the different departments/business units and staff positions so that calls are correctly routed and accurate information is provided to clients
• Assist staff with the redirect of both national and international calls
• Accurate recording and forwarding of messages
• Provide callers with basic information such as company address, location and other related information
• Ability to deal and cope with irate customers in a professional manner
• Update staff details on the Switchboard Portal

Reception

• Receive all guests with the appropriate levels of hospitality and provide a professional, positive and accommodating atmosphere
• Announce client’s arrival and direct visitors to the appropriate staff members
• Provide long staying guests with refreshments
• Assist guests with Wi-Fi password
• Ability to deal with customer complaints and queries in a professional, tactful and efficient manner
• Maintain high levels of cleanliness, tidiness and order within the reception area at all times

Governance

• Manage visitor access, by ensuring that security protocols are adhered to
• Handle distribution of staff parking permits, which is a key governing control for security

Meeting Rooms

• Assist with booking boardrooms and confirming the availability of boardroom bookings

Mail & Deliveries

• Receive, sort and distribute incoming mail/deliveries
• Manage outgoing mail & packages

Admin

• Manage day to day administrative tasks, Help Desk support and data capturing