General office administration: 

• Scan & copy
• Answering telephones
• Filing and general office upkeep
• Managing projects
• Query follow up (saswitch queries, etc.)
• Liaising with various departments both at branch and head office level (i.e.: cashing department, cre department, etc.)

Dispatching:

• Overseeing the activities of the technicians in specified areas
• Checking all the “critical” errors and resetting the errors where possible, monitoring and informing technicians of new and closed criticals
• Conducting telephonic troubleshooting before dispatching a technician
• Dispatching technicians to sites and prioritising critical sites
• Ensure that all sites are attended to within the SLA
• Updating the relevant systems with the action plan to get the ATM transaction
• Compiling a dispatch e-mail to technicians and other departments, detailing queries that are not resolved
• Handling the calls from the technician, requesting the activation of keys and updating or logging tickets
• Escalating tickets to relevant departments
• Opening tickets and following up with both internal and external 3rd parties