Cloud POS Implementation & Support Specialist
Position summary
Introduction
Job description
Cloud POS Implementation
· Assist with onboarding new customers onto the Cloud POS platform
· Support configuration of:
o Web-based back-office modules (stock, recipes, sales products)
o Android, iOS and Windows-based POS terminals (ordering, payments, transfers, voids)
o Help prepare and validate systems before go-live
Hardware & Infrastructure Support
· Assist with setup and basic troubleshooting of:
o Android tablets, iOS tablets, Android and Windows based all-in-one POS devices include
o POS peripherals (printers, cash drawers, network switches, scanners etc.)
Integrations Support
· Assist with setup and validation of:
o Card payment providers
o Online ordering platforms
o Perform basic testing and escalate integration issues clearly and accurately
Training & Customer Support
· Assist with customer training for:
o Front-of-house POS usage
o Manager back-office operations
o Provide telephonic and remote support for day-to-day operational issues
o Participate in onsite support and implementations
Product & Team Growth Support
· Capture customer feedback and recurring issues
· Assist with user acceptance testing and validation of new features
· Contribute to training material and basic documentation
· Grow toward supporting and eventually leading implementation and support functions as the business scales
Minimum requirements
· Matric
· Diploma or degree in IT: Information Systems, or a related field
· Previous experience in hospitality systems / technical support / POS / Hardware setup and troubleshooting
· Strong knowledge of Android, iOS, and Windows operating systems
· Conceptual understanding of reports and operational data
· Strong communication skills and customer-focused mindset
· Will be required to travel for onsite implementations and support - own car essential
· Flexibility to assist after hours during go-lives or critical issues