Field Technician
Listing reference: payco_000076
Listing status: Under Review
Apply by: 10 April 2024
Position summary
Industry: Financial Services
Job category: Mechanical Engineering
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Accountable for the general maintenance and service of the ATMs by keeping it clean, packing the cassettes to ensure that assigned machines keep to uptime targets.
Job description
· Maintain and improve ATM uptime
o Timeous attendance to callout calls
o Timeous repairs of ATM’s in the designated areas
o Weekly servicing of low performing sites
o First time resolution on callout sites no repeat calls
· Ensure quality of new switch-on’s
o Programming and configuring of new sites within the prescribed SLA’s
o Conduct client training
· Stock management
o Ensure optimum boot stock
o Book in faulty parts and replace with fixed parts
o Ensure backup parts are available and in good working order at all times
· Admin
o Complete all job cards timeously
o Complete down time report monthly
o Complete monthly stock take report and submitted before the end of each month
o Ensure open tickets are managed at a minimum
· Comply with assigned project deadlines according to SLA per project
· Follow Field Policy and Procedures in regards to vehicle usage, cellphone usage, petrol card and Tools of trade
Minimum requirements
· Matric or NTC 3 Electronics Certificate
· A /N Diplomas/certificates or ND Electronics
· Currently working on MS Office (Excel and Outlook)
· Must have a valid driver’s license
· Field Support with a minimum of 2 years on the job driving experience
· Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photocopiers etc.
· Electronic component testing
· Ability to work over weekends, standby and overtime
· English Written and verbal proficient
· Min 1 year Customer Service experience
· Excellent clear and comprehensible communication skills
· Previous experience in training customers on new products
· Experience and or ability to learn new applications quickly – industry software and handheld applications
· Comfortable to work in rural and remote areas
· Able to work extended hours and perform weekend duties when required
· Regional Support - Ability to work and stay in remote areas for periods of up to a week