In-Country Representative
Listing reference: payco_000183
Listing status: Online
Apply by: 30 October 2026
Position summary
Industry: Financial Services
Job category: Production and Operations Management
Location: Swaziland
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Eligibility: This position is based in Eswatini and is open to Eswatini Nationals only. Applicants must be citizens of Eswatini with the right to live and work in the country.
A vacancy exists for a Field Technician / Customer Relations Executive in Eswatini. This is a dual role combining the technical maintenance and servicing of ATMs with customer relationship management and sales.
The successful candidate will be accountable for the general maintenance and servicing of ATMs, keeping machines clean, and ensuring assigned machines are available to transact, whilst maintaining strong customer relationships. This includes conducting site visits, orientating new customers, retaining clients, carrying out departmental administration and resolving general client queries to ensure clients are satisfied, ATMs operate efficiently, and existing company revenue is maintained and grown.
There is a strong selling component to this position. The incumbent will carry a monthly sales target and is expected to meet and exceed it regularly.
Job description
- Assisting with and overseeing ATM installations and new site switch-ons
- Performing technical maintenance, servicing and repairs on ATMs
- Managing ATM stock, spare parts and paper rolls
- Coordinating with CIT providers and arranging onsite attendance for ATM repairs and maintenance
- Conducting CIT training and ensuring CIT providers follow the required ATM procedures
- Managing and maintaining strong customer relationships, ensuring a high level of customer service and satisfaction
- Identifying and pursuing sales opportunities with existing and prospective clients
- Training and orientating clients on ATM operations and procedures
- Responding to and resolving client queries, complaints and operational issues
- Completing required administration, reporting and related operational tasks
- Taking responsibility for company assets, including vehicles, laptops, tools and other equipment
Minimum requirements
- Eswatini National
- Matric, or an NTC 3 Electronics Certificate
- A / N diplomas or certificates, or an ND in Electronics; a related diploma or qualification would be an advantage
- Working knowledge of MS Office (Excel and Outlook); Advanced Excel (formulas) would be an advantage
- A valid driver’s license, and a reliable vehicle
- Field support with a minimum of 2 years’ on-the-job driving experience
- Minimum 1–2 years’ electronic and/or mechanical experience (printer repairs, dispensers, photocopiers, etc.) and electronic component testing
- 1–2 years’ experience of face-to-face interaction with clients / customer service
- Previous experience as a Sales Consultant would be an advantage
- English written and verbal proficiency, with excellent, clear and comprehensible communication skills
- Ability to work over weekends, standby and overtime
Benefits
CTC
Overtime