Paycorp | View - Application Support Specialist

Application Support Specialist

Listing reference: payco_000166

Listing status: Online

Apply by: 4 April 2026

Position summary

Industry: Financial Services

Job category: Application Operations and Maintenance

Location: Sandton

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

To provide operational support for business applications, systems, and software products that support critical business operations. Additionally, investigate and resolve application issues, monitor system performance, and work closely with development and infrastructure teams to maintain stable and reliable systems. The role also supports application deployments and maintenance activities, helping ensure that production systems remain available, performant, and resilient.

Job description

Ticket Resolution: Investigate helpdesk tickets by analysing user interfaces and debugging code, ensuring swift resolution and clear communication with internal clients
Monitoring: Utilise monitoring tools to track production system performance, review log files, and re-run jobs as necessary to maintain stability
Continuous Improvement: Identify recurring issues and implement system optimisations to enhance performance and prevent future errors
Standby Support: Provide responsive on-call support by managing high-severity incidents promptly, escalating unresolved issues, and keeping management informed
Deployment Management: Oversee change control processes and coordinate deployments through QA, UAT, and production phases, ensuring proper documentation, versioning, rollback capability, and post-deployment validation

Minimum requirements

Matric Certificate
Completed Bachelor's degree in one of the following fields: (BSc) Computer Science and IT, (BCom) in Information Technology, (BEng) in Information Technology or Software Engineering
Minimum 3 years’ experience in an IT Application Support role
Proficiency working in Linux environments to support and troubleshoot hosted applications
Experience supporting applications deployed on Linux or container platforms such as Kubernetes
Working knowledge of Windows Server environments
Strong database skills

Beneficial Education and experience:

Proven ability to diagnose and resolve application errors
Experience analysing application logs and troubleshooting production incidents
Scripting or programming experience in languages such as C#, .NET, Java, Python, or Bash is advantageous
CI/CD Tools: Experience with systems like Azure DevOps for streamlined deployments and efficient release management
SQL Database Skills: Proficient in investigating and troubleshooting systems using SQL queries to maintain robust data integrity
Helpdesk: Skilled in managing tickets within a helpdesk system, providing regular updates and ensuring prompt issue resolution
Scripting: Adept at writing scripts to automate repetitive tasks and enhance operational efficiency
Monitoring Tools: Experience with monitoring tools such as Datadog, Grafana, and Elastic to track performance and swiftly detect issues